COVID-19 [Coronavirus] Updated: Monday 18th May
Information for our Patients
Check your symptoms HERE
The symptoms of Covid-19 have been updated to INCLUDE the loss of or change in your sense of taste or smell
- There is NO CHANGE to our requirement for patients to avoid coming to surgery.
- Please remember DO NOT COME TO THE SURGERY IF YOU HAVE ANY OF THE SYMPTOMS OR FEEL "GENERALLY UNWELL" .
- This applies even if you have a pre-agreed appointment with our GP or Nurse; you should only come for an appointment if you feel well and have NO symptoms. If you are in any doubt, PLEASE TELEPHONE US.
- !!If you need to SHIELD: Please follow the Government guidance available HERE. You may also wish to register on Government site for VULNERABLE PEOPLE . Detailed guidance is also available HERE !!
What you can do
FOR NEW LOCAL INFORMATION, PLEASE VISIT ONE PREPARED - Bringing together communities across Leicester, Leicestershire and Rutland to support the most vulnerable during the Covid-19 pandemic.
You can also:
- Get informed: Current advice from the Government can be found HERE
- Use NHS 111 Online: Up to date information can be found NHS 111 Online
- Remember: Diagnosis is on SYMPTOMS ALONE
- Get an NHS 111 isolation note: If you are self isolating or working from home, please get an isolation note from HERE
- STAY AT HOME!!
Accessing GP services at this time
- Help us to help you: Do not come to the surgery or ask for a home visit.
- Need an appointment?: Do not come to the surgery. Telephone us, advise us what is wrong and we will arrange for a GP or another of our Clinical Team to call you back. They will invite you to the surgery at a specific time if you need to be seen.
- Need a Prescription?; Do not come to surgery. Order your medication via our online service OR leave your repeat slip or written request in the large grey letterbox, on the wall next to the main entrance.
- Requests for 'sick notes': Do not come to surgery. Please read our practice statement about these types of requests HERE
What are we still doing as a practice?
- We have decided to continue the suspension of our online appointment booking until further notice. All other online services remain active.
- We continue to work hard at reducing the amount of people coming into the building, to make sure that our practice team stay healthy and at work so that they can assist and care for our patients.
- We are regularly updating our Facebook page and our website with any new information and guidance as soon as we can.
- We are offering our patients telephone appointments and video consultations. We also have a new interactive SMS service.
- We are busy working with our colleagues to get ready for the reintroduction of services in the coming weeks & months.
We thank you for your patience and understanding at this time.
ACCESSING DENTAL CARE DURING THE LOCK DOWN
How to get advice & treatment from a Dentist
New Counselling Service @ Hospice Hope
Counselling Service for anyone affected by a life limiting condition in North West Leicestershire
Find us on Facebook: https://www.facebook.com/hospicehope
Keep your antibiotics working
As a practice, we’re urging everyone to help us to make sure their prescribed antibiotics are working their best this winter.
Antibiotics only treat bacterial infections. Antibiotics do not work on viral infections such as colds and flu, most coughs, sore throats, earache and cases of sinusitis. Viral infections can be treated with a combination of self-care and over the counter medicines. Ask your community pharmacist for the best way to treat symptoms of a viral infection.
Taking antibiotics when you don’t need them might make you feel worse as you may experience side effects such as an upset tummy. It also puts you and your family at risk, and encourages harmful bacteria that live inside you to become resistant. This means that antibiotics may not work when you need them next time. Always take the advice of your doctor, nurse or healthcare professional on antibiotics.
How you can help
- If you are prescribed antibiotics, it is very important to take them correctly, especially the right dose at the right time. You should always complete the prescribed course.
- Antibiotics should never be saved for future use or for someone else to take.
- As you are more likely to get ill during winter months, it is essential that you make sure your medicine cabinet is stocked with your prescribed medications as well as all of the standard items needed for treating common winter ailments.
- If you have any questions about any of your antibiotic prescriptions, visit your local pharmacist. Pharmacists are highly trained healthcare professionals who can answer your questions and give you expert advice.
Hospice Hope Interactive toolkit
Take a look at the new interactive toolkit “Hope Stories”, which has been designed to reach out to people living with life-limiting conditions in North West Leicestershire. Just follow the link > Hope Stories
Extended Access Appointments
We have increased the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Rosebery Medical Centre, Loughborough
Coalville Community Hospital
The Centre Surgery, Hinckley
If you would like to know more please speak to a member of practice staff.
Extended Hours Appointments
We now offer telephone appointments from 6.30pm on Monday, Tuesday and Thursday evenings. Please ask our reception team about these if you would like to book one.
Enhanced Summary Care Records: Watch this to learn more
Replacement Hearing Aid batteries
We are now able to supply NHS Hearing Aid replacement batteries. We have a supply of the 'orange' type available from reception.
If you require new batteries, please bring your old packets & used batteries to reception where will be able to provide up to 2 packets per patient.
We are not able to offer alternative batteries at this time. We have also been asked to advise that we will not supply batteries for any NON-NHS hearing aids.
The Ten Minute Guideline
Patient information: Guidelines for treatment of minor illness and self limiting conditions
We are a PARKRUN PRACTICE
We are pleased to have been accepted as a 'parkrun practice' and will be taking part in the initiative launched by the Royal College of General Practitioners [RCGP] and parkrun UK.
Taking part in parkrun UK as part of this intiative, we hope to
- Improve the health and wellbeing of practice staff
- improve the health and wellbeing of patients and carers, reducing the need for lifelong medication
- Raise awareness amongst the parkrun community of services that practices provide
- Contribute to the development of a local community and environment that is centred around wellness generation
- Support the UK-wide movement to scale up social prescribing activities
Our local parkrun is held at Conkers near Ashby, and is a free event every Saturday morning. We were all really pleased to learn that parkrun IS NOT A RACE!!! Those of us who are less experienced runners are able to walk or jog our way around the 5K course. We are all excited to have been accepted as a parkrun practice and will soon be doing our first event.
We would like to advise that parkrun is open to all, including those who are inactive or have health conditions or disabilities. Have a look for more information in our waiting room, or via the parkrun UK web page
Wish us luck!!!
Future in Mind
Please see the new Future In Mind Service User Leaflet which is aimed at signposting children, young people and their families or carers to the most appropriate place for advice, information and support.
Find out why your data matters
Family Actions Post Sexual Abuse Service
This service is available to all children and young people up to the age of 18 who live in Leicester, Leicestershire and Rutland. The service offers a range of group work and tailored 1:1 support which is delivered in schools or at the offices in Leicester. The information leaflet can be viewed here PSA Service Leaflet.
Also available is a service for the Parents and Carers of children who have experienced sexual abuse, the PSA Parent and Carers service is available in Leicestershire only.
Please find this leaflet attached also. Parent/Carer PSE Leaflet
Please note that both services accept referrals from professionals, and self-referrals from parents and carers.
Aortic Aneurysm Screening
Men aged over 65 who have not already had a screening can request a scan by contacting their local AAA screening service directly on: 0116 258 6820. Please follow the link below for further information: Triple A Screening
Why do our Reception Team ask you questions when you ring for an appointment?
Our Reception team is responsible for trying to ensure that the GP's and clinicians at the surgery see the most appropriate patients and vice versa. To that end, they have been authorised, by our GP's, to ask patients requesting an appointment for brief details of the nature of the problem.
For further information and reassurance, please view " Why does the Receptionist need to ask what's wrong with me?" from the RCGP.
Please do not assume that members of our Reception team are 'being nosey", or that they making medical decisions about you; they are simply doing their job and doing it as requested by the GP's!
Do you really need to see a Doctor?
Having a GP appointment may not always be necessary. There are ways to care for yourself and your family without having to visit the surgery. This practice, in partnership with West Leicestershire CCG, is promoting 'self care'.
Before you reach for the phone to try to get an appointment, please take time to consider whether there is something you can do to help yourself or your family member. We have patient education videos here > Sound Doctor
Patients can also check which service they should access with our useful guide below. Alternatively, more information is available on our Minor Illness pages
WHO CAN HELP?
WHAT TYPES OF PROBLEMS? WHY DO YOU FEEL UNWELL?
WHAT DO YOU DO?
HANGOVER, GRAZED KNEE, SORE THROAT, COUGH
KEEP YOUR MEDICINE CABINET WELL STOCKED. SEE NHS CHOICES ‘YOUR MEDICINE CABINET’ FOR ADVICE
DIARRHOEA, MINOR INFECTIONS, HEADACHE, BITES & STINGS
YOUR LOCAL PHARMACIST CAN HELP WITH LOTS OF EVERYDAY AILMENTS AND OFFERS GOOD ADVICE.
FEVERISH CHILDREN, VOMITING, EAR PAIN, FEELING UNWELL/ILL
YOUR GP CAN
OFFER URGENT APPOINTMENTS EACH DAY.
IF YOU NEED A GP OUT OF HOURS, CALL 111
UNWELL, UNSURE, CONFUSED? NEED HELP FAST?
GP SERVICES OUT OF HOURS
URGENTLY NEED A GP DURING THE EVENING OR AT THE WEEKEND
ACCIDENT & EMERGENCY
BLEEDING YOU CAN’T STOP,
STRUGGLING TO BREATHE
VISIT A&E AT LEICESTER ROYAL INFIRMARY OR CALL 999 FOR AN AMBULANCE