NEW TELEPHONE SYSTEM: GOING LIVE!!!!! WEDNESDAY 5TH MAY
We are pleased to advise that, from Wednesday, our new telephone system will be operational.
1] The telephone number remains the same - 01530 838866 - and this will be the only number for the practice.
2] A new queue system will be operational for those calling in to the practice.
3] The queue system is designed to hold callers for 10 minutes maximum. Any longer than this and calls will be ended.
4] Your position in the queue will be updated every 60 seconds.
5] There should be no more than 8 callers in the queue at any one time.
6] When the queue is full, you will hear the engaged tone.
7] ALL telephone calls, in and out of the surgery, will be recorded.
We will be monitoring the situation, as we begin the use of this new technology, very closely. We ask that you are patient with us while we adapt to this new process and be assured that we will make further changes to the system should we need to.
You can still help us to help you:
1] Please only call us if you need an appointment, have an urgent medical or administrative query or if we have asked you to call us.
2] If you need repeat medication, please send your request to us in writing or with you repeat slip from your prescription and put these in the grey post box outside the main entrance. Request slips can also be found at the main entrance.
3] Please do not call us about the COVID-19 vaccination booking - we will call you when it is your turn for first or second doses, but this wont be until we have a confirmed delivery date in place or we are given the go ahead by our vaccination Hub.
4] If you have a confirmed telephone call back booked, please answer the call. We are having to call patients back, several times in some cases, which only adds to the telephone lines being busy or engaged and increases the time it takes for our clinical or admin team to deal with matters.
Weight Management in Pregnancy is a service recently launched by Leicestershire County Council, providing support and expert advice for Leicestershire residents pre, during and post-pregnancy.
If you are currently pregnant, you can access the service via a referral from your midwife.
If you’re planning to become pregnant 🤰, our Weight Management in Pregnancy service can advise you on how to achieve and maintain a healthy weight whilst getting all the nutrients you need.
Click here for Your COVID Recovery
New! PPG self appraisal and yearly objectives
Available on the Patient Group page
Behind the scenes at our COVID Vaccination Hub
Please click on the link below
Here's what we're doing at Measham - COVID vaccination Hub
LONG COVID SUPPORT
NEW Long COVID support group for North West Leicestershire
CORONAVIRUS VACCINATION NEWS UPDATE 22/2/21
UPDATE 22/02/2021
SOME INFORMATION AND TIPS ABOUT THE PROVISION OF THE COVID-19 VACCINATION. Our practice is part of the North West Leicestershire PCN: one of 12 GP Surgeries. We work together and will be opening one vaccination centre at Measham Leisure Centre for the delivery of the Covid-19 vaccine to the population of North West Leicestershire.
1] We will contact you when it is your turn for an appointment - this may be by phone in the first instance but we also will use email, SMS or letter. You must have an appointment to get your vaccine; you cannot just turn up, you will be turned away.
The situation is changing daily and is is often difficult to keep up with all the news and developments. Please go to NHS CORONAVIRUS VACCINE/ for the most up to date information.
Finally, If you have decided that you do not want to have the vaccine, please let your GP Practice know as soon as possible so they can take you off the list and then not contact you again. You can, of course, change your mind at any time in the future
NHS111 First rolled out nationally
From 1 December patients across the UK will be encouraged to contact NHS 111 for urgent medical care needs following successful pilots nationally.
Already piloted in Leicester since last month, the rest of the country will be coming into line with the changes we have been leading locally.
By contacting NHS 111 first, patients will receive the care and treatment they need at the right place based on their clinical needs. It will also help manage the flow of patients to protect their safety and the safety of NHS staff during the COVID-19 pandemic and winter.
Patients contacting NHS 111 will be clinically assessed so that they can be referred to an emergency department, an NHS Urgent Treatment Centre, a Minor Injuries Unit, pharmacy, GP or advised to self-care where appropriate. They will also be provided with a time that they should attend.
The new move will prevent overcrowding and enable social distancing in waiting areas at the emergency department and other urgent care settings.
You can access NHS 111 by calling: 111 or visiting: https://bit.ly/3exCu9F.
New MSK Self management app
NEW - Mental Health resources page
CLICK - to see our Mental Health resources section
CORONAVIRUS COVID-19
Information for our Patients
Check your symptoms HERE
The symptoms of Covid-19 have been updated to INCLUDE the loss of or change in your sense of taste or smell
There is NO CHANGE to our requirement for patients to avoid coming to surgery.
Please remember DO NOT COME TO THE SURGERY IF YOU HAVE ANY OF THE SYMPTOMS OR FEEL "GENERALLY UNWELL" .
- This applies even if you have a pre-agreed appointment with our GP or Nurse; you should only come for an appointment if you feel well and have NO symptoms. If you are in any doubt, PLEASE TELEPHONE US.
- If you are asked to attend the surgery, you must now wear a FACE COVERING or FACE MASK which should be put on before entering the surgery building.
What you can do
FOR NEW LOCAL INFORMATION, PLEASE VISIT ONE PREPARED - Bringing together communities across Leicester, Leicestershire and Rutland to support the most vulnerable during the Covid-19 pandemic.
You can also:
- Get informed: Current advice from the Government can be found HERE
- Use NHS 111 Online: Up to date information can be found NHS 111 Online
- Remember: Diagnosis is on SYMPTOMS ALONE
- Get an NHS 111 isolation note: If you are self isolating or working from home, please get an isolation note from HERE
- STAY AT HOME!!
Accessing GP services at this time
- Help us to help you: Do not come to the surgery or ask for a home visit.
- Need an appointment?: Do not come to the surgery. Telephone us, advise us what is wrong and we will arrange for a GP or another of our Clinical Team to call you back. They will invite you to the surgery at a specific time if you need to be seen.
- Need a Prescription?; Do not come to surgery. Order your medication via our online service OR leave your repeat slip or written request in the large grey letterbox, on the wall next to the main entrance.
- Requests for 'sick notes': Do not come to surgery. Please read our practice statement about these types of requests HERE
We thank you for your patience and understanding at this time.
ENGAGE CONSULT - NEW ONLINE CONSULTATION SYSTEM
NOW AVAILABLE: our new online consultation service. Please find more information on our Online Services page.
Mental Health Resources for Adults & Children
** PLEASE SEE OUR NEW MENTAL HEALTH RESOURCES PAGE, UNDER 'SERVICES'**
Children and Young People resource pack
Getting the right Mental Health support - Adults
5 Ways to Wellbeing
Coronavirus – Sexual health information
Public Health are continuing to run a limited sexual health service due to Coronavirus precautions.
-Contraception-
All contraception queries should call 0300 124 0102 for advice.
We are currently offering limited contraception methods in accordance with the Faculty of Sexual and Reproductive Healthcare. Patients will be offered a telephone consultation to discuss what contraception is currently available to them.
-Sexual health testing-
People aged 16+ can order a free STI testing kit online via SH:24: www.sh24.org.uk
People under 16 should call 0300 124 0102 to discuss testing options for them.
The latest service information, including how services may change over time, can be found on our website www.leicestersexualhealth.nhs.uk
C-Card and Condoms
The C-Card is credit card sized card that gives people quick, easy access to free condoms.
People can find their nearest C-Card location on our website leicestersexualhealth.nhs.uk or by calling 0300 124 0102.
New Counselling Service @ Hospice Hope
Counselling Service for anyone affected by a life limiting condition in North West Leicestershire
Website: http://www.hospicehope.org.uk/
Find us on Facebook: https://www.facebook.com/hospicehope
Hospice Hope Interactive toolkit
Take a look at the new interactive toolkit “Hope Stories”, which has been designed to reach out to people living with life-limiting conditions in North West Leicestershire. Just follow the link > Hope Stories
Extended Access Appointments
We have increased the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Rosebery Medical Centre, Loughborough
Coalville Community Hospital
The Centre Surgery, Hinckley
If you would like to know more please speak to a member of practice staff.
Extended Hours Appointments
We now offer telephone appointments from 6.30pm on Monday, Tuesday and Thursday evenings. Please ask our reception team about these if you would like to book one.
The Ten Minute Guideline
Patient information: Guidelines for treatment of minor illness and self limiting conditions
Future in Mind
Please see the new Future In Mind Service User Leaflet which is aimed at signposting children, young people and their families or carers to the most appropriate place for advice, information and support.
Find out why your data matters
www.nhs.uk/your-nhs-data-matters/
Family Actions Post Sexual Abuse Service
This service is available to all children and young people up to the age of 18 who live in Leicester, Leicestershire and Rutland. The service offers a range of group work and tailored 1:1 support which is delivered in schools or at the offices in Leicester. The information leaflet can be viewed here PSA Service Leaflet.
Also available is a service for the Parents and Carers of children who have experienced sexual abuse, the PSA Parent and Carers service is available in Leicestershire only.
Please find this leaflet attached also. Parent/Carer PSE Leaflet
Please note that both services accept referrals from professionals, and self-referrals from parents and carers.
Aortic Aneurysm Screening
Men aged over 65 who have not already had a screening can request a scan by contacting their local AAA screening service directly on: 0116 258 6820. Please follow the link below for further information: Triple A Screening
Why do our Reception Team ask you questions when you ring for an appointment?
Our Reception team is responsible for trying to ensure that the GP's and clinicians at the surgery see the most appropriate patients and vice versa. To that end, they have been authorised, by our GP's, to ask patients requesting an appointment for brief details of the nature of the problem.
For further information and reassurance, please view " Why does the Receptionist need to ask what's wrong with me?" from the RCGP.
Please do not assume that members of our Reception team are 'being nosey", or that they making medical decisions about you; they are simply doing their job and doing it as requested by the GP's!
Do you really need to see a Doctor?
Having a GP appointment may not always be necessary. There are ways to care for yourself and your family without having to visit the surgery. This practice, in partnership with West Leicestershire CCG, is promoting 'self care'.
Before you reach for the phone to try to get an appointment, please take time to consider whether there is something you can do to help yourself or your family member. We have patient education videos here > Sound Doctor
Patients can also check which service they should access with our useful guide below. Alternatively, more information is available on our Minor Illness pages
WHO CAN HELP? | WHAT TYPES OF PROBLEMS? WHY DO YOU FEEL UNWELL? | WHAT DO YOU DO? |
SELF CARE | HANGOVER, GRAZED KNEE, SORE THROAT, COUGH | KEEP YOUR MEDICINE CABINET WELL STOCKED. SEE NHS CHOICES ‘YOUR MEDICINE CABINET’ FOR ADVICE |
PHARMACIST | DIARRHOEA, MINOR INFECTIONS, HEADACHE, BITES & STINGS | YOUR LOCAL PHARMACIST CAN HELP WITH LOTS OF EVERYDAY AILMENTS AND OFFERS GOOD ADVICE. |
GP SURGERY | FEVERISH CHILDREN, VOMITING, EAR PAIN, FEELING UNWELL/ILL | YOUR GP CAN OFFER URGENT APPOINTMENTS EACH DAY. IF YOU NEED A GP OUT OF HOURS, CALL 111 |
NHS 111 | UNWELL, UNSURE, CONFUSED? NEED HELP FAST? | CALL 111 |
GP SERVICES OUT OF HOURS | URGENTLY NEED A GP DURING THE EVENING OR AT THE WEEKEND | CALL 111 |
ACCIDENT & EMERGENCY | CHOKING, CHEST PAIN, SUSPECTED STROKE, BLACKING OUT, BLEEDING YOU CAN’T STOP, STRUGGLING TO BREATHE | VISIT A&E AT LEICESTER ROYAL INFIRMARY OR CALL 999 FOR AN AMBULANCE |