COVID-19 [Coronavirus] Updated Monday 23rd March
Information for our Patients
DO NOT COME TO THE SURGERY IF YOU HAVE ANY OF THE SYMPTOMS OR FEEL "GENERALLY UNWELL"
The public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
a. A new continuous cough
b. High temperature (of 37.8 degrees C or higher)
What you can do
- Get informed: Current advice from the Government can be found HERE
- Use NHS 111 Online: Up to date information can be found NHS 111 Online
- Remember:Travel history is no longer important
- Remember: Diagnosis is on SYMPTOMS ALONE
- Get an NHS 111 isolation note: If you are self isolating or working from home, please get an isolation note from HERE
- STAY AT HOME!!
PLEASE WATCH THIS VIDEO FROM OUR COLLEAGUES IN BELFAST; IT COULD SAVE A LIFE!
Accessing GP services
- Help us to help you: Do not come to the surgery or ask for a home visit.
- Need an appointment?: Do not come to the surgery. Telephone us, advise us what is wrong and we will arrange for a GP or another of our Clinical Team to call you back. They will invite you to the surgery at a specific time if you need to be seen.
- Need a Prescription?; Do not come to surgery. Order your medication via our online service OR leave your repeat slip or written request in the large grey letterbox, on the wall nest to the main entrance.
- Requests for 'sick notes': Do not come to surgery. Please read our practice statement about these types of requests HERE
What are we doing as a practice?
- After careful consideration, we have suspended online appointment booking until further notice. This is part of our continuity planning for the protection of our practice team and our patients. This service will be reinstated as soon as the situation with Coronavirus has stabilised. All other online services remain active.
- We are requesting that you do not come into the practice building unless you have been contacted by us to do so or the GP/Clinician who has telephoned you back has asked you to come down.
- We are working hard, by reducing the amount of people coming into the building, to make sure that our practice team stay healthy and at work so that they can assist and care for our patients.
- We are updating our Facebook page and our website with any new information and guidance as soon as we can. We have also updated our phone message and will do so again when new guidance comes out.
We thank you for your patience and understanding at this time.
Covid-19: SOCIAL DISTANCING FOR EVERYONE IN THE UK
FOLLOW THIS LINK
Background and scope of guidance
This guidance is for everyone. It advises on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of coronavirus (COVID-19). It is intended for use in situations where people are living in their own homes, with or without additional support from friends, family and carers. If you live in a residential care setting guidance is available
PLEASE WATCH THIS VIDEO FROM OUR COLLEAGUES IN BELFAST; IT COULD SAVE A LIFE!
Please feel free to share this information with your family, friends and neighbours who may not have access to our social media or the internet.
New Counselling Service @ Hospice Hope
Counselling Service for anyone affected by a life limiting condition in North West Leicestershire
Find us on Facebook: https://www.facebook.com/hospicehope
Travellers affected by holiday cancellation due to Covid-19
Please be aware that we will not be providing GP letters for the cancellation of holidays.
We have received this advice from the RCGP:
"Insurers and travel companies should be basing their decisions to offer refunds on advice from the Foreign and Commonwealth Office and Public Health England, not letters from GPs. It is not a good use of GPs' time to be writing letters for patients who are not ill but have plans to travel - and GPs will always base their decisions on official advice.
Patients will undoubtedly have good and sensible reasons for not wanting to travel to certain places because of Covid-19, but this is not the same as being unable to travel due to existing illness, and it should not become the GP's responsibility to give patients advice about where not to travel."
MUMPS Outbreak - Local cases at Loughborough University
Mumps and vaccination information - Leaflet for patients via this link
Mumps is a viral infection that used to be common in children before the introduction of the MMR vaccine. It is most recognisable by the painful swelling of the glands at the side of the face, giving a person with mumps a distinctive "hamster face" appearance. Other symptoms include headaches, joint pain and fever, which may develop a few days before the swelling. If you suspect that you or a family member has mumps, telephone the surgery.
Vaccination is the safest and most effective way to protect yourself from mumps. It prevents most, but not all, cases of mumps and even if a vaccinated person does get mumps, they will likely have less severe illness than an unvaccinated person.
Although most people usually recover from mumps without treatment, in some cases it can cause complications such as inflammation of the testicles, and in rare cases, meningitis and deafness.
Changes are coming
Electronic Prescribing - <<< click the link to find out more
Celebrate VE Day on May 8th - Community Tea Party
Keep your antibiotics working this winter
As a practice, we’re urging everyone to help us to make sure their prescribed antibiotics are working their best this winter.
Antibiotics only treat bacterial infections. Antibiotics do not work on viral infections such as colds and flu, most coughs, sore throats, earache and cases of sinusitis. Viral infections can be treated with a combination of self-care and over the counter medicines. Ask your community pharmacist for the best way to treat symptoms of a viral infection.
Taking antibiotics when you don’t need them might make you feel worse as you may experience side effects such as an upset tummy. It also puts you and your family at risk, and encourages harmful bacteria that live inside you to become resistant. This means that antibiotics may not work when you need them next time. Always take the advice of your doctor, nurse or healthcare professional on antibiotics.
How you can help
- If you are prescribed antibiotics, it is very important to take them correctly, especially the right dose at the right time. You should always complete the prescribed course.
- Antibiotics should never be saved for future use or for someone else to take.
- As you are more likely to get ill during winter months, it is essential that you make sure your medicine cabinet is stocked with your prescribed medications as well as all of the standard items needed for treating common winter ailments.
- If you have any questions about any of your antibiotic prescriptions, visit your local pharmacist. Pharmacists are highly trained healthcare professionals who can answer your questions and give you expert advice.
For more information please click through on the link below -
Help your family and yourself and Keep Antibiotics Working
LAMP Advocacy - Local Carers group
Please see below for information from Lamp in Leicester which is a Mental Health Advocacy charity that was established thirty years ago. Please find attached the poster for the Coalville Mental Health Carers group,
Carers Group - Coalville
It's on the way - GP Patient Survey 2020
GP PATIENT SURVEY 2020
Hospice Hope Interactive toolkit
Take a look at the new interactive toolkit “Hope Stories”, which has been designed to reach out to people living with life-limiting conditions in North West Leicestershire. Just follow the link > Hope Stories
Primary Care Networks
On 1st July 2019, GP practices across the country began working with other practices in their local area in groups called primary care networks (PCNs). The three clinical commissioning groups in Leicester, Leicestershire and Rutland, who oversee the care provided in local GP practices, are now able to confirm how practices have grouped together locally.Read more and find out which PCN your practice is part of.
Extended Access Appointments
We have increased the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Rosebery Medical Centre, Loughborough
Coalville Community Hospital
The Centre Surgery, Hinckley
If you would like to know more please speak to a member of practice staff.
Extended Hours Appointments
We now offer telephone appointments from 6.30pm on Monday, Tuesday and Thursday evenings. Please ask our reception team about these if you would like to book one.
Enhanced Summary Care Records: Watch this to learn more
Replacement Hearing Aid batteries
We are now able to supply NHS Hearing Aid replacement batteries. We have a supply of the 'orange' type available from reception.
If you require new batteries, please bring your old packets & used batteries to reception where will be able to provide up to 2 packets per patient.
We are not able to offer alternative batteries at this time. We have also been asked to advise that we will not supply batteries for any NON-NHS hearing aids.
The Ten Minute Guideline
Patient information: Guidelines for treatment of minor illness and self limiting conditions
The survey has now been published and can be found via the link on our Patient Group page. Patient group pages
The practice has also provided a response to the key points raised with our PPG. This information can be found here - Practice feedback
We are a PARKRUN PRACTICE
We are pleased to have been accepted as a 'parkrun practice' and will be taking part in the initiative launched by the Royal College of General Practitioners [RCGP] and parkrun UK.
Taking part in parkrun UK as part of this intiative, we hope to
- Improve the health and wellbeing of practice staff
- improve the health and wellbeing of patients and carers, reducing the need for lifelong medication
- Raise awareness amongst the parkrun community of services that practices provide
- Contribute to the development of a local community and environment that is centred around wellness generation
- Support the UK-wide movement to scale up social prescribing activities
Our local parkrun is held at Conkers near Ashby, and is a free event every Saturday morning. We were all really pleased to learn that parkrun IS NOT A RACE!!! Those of us who are less experienced runners are able to walk or jog our way around the 5K course. We are all excited to have been accepted as a parkrun practice and will soon be doing our first event.
We would like to advise that parkrun is open to all, including those who are inactive or have health conditions or disabilities. Have a look for more information in our waiting room, or via the parkrun UK web page
Wish us luck!!!
Future in Mind
Please see the new Future In Mind Service User Leaflet which is aimed at signposting children, young people and their families or carers to the most appropriate place for advice, information and support.
Find out why your data matters
Family Actions Post Sexual Abuse Service
This service is available to all children and young people up to the age of 18 who live in Leicester, Leicestershire and Rutland. The service offers a range of group work and tailored 1:1 support which is delivered in schools or at the offices in Leicester. The information leaflet can be viewed here PSA Service Leaflet.
Also available is a service for the Parents and Carers of children who have experienced sexual abuse, the PSA Parent and Carers service is available in Leicestershire only.
Please find this leaflet attached also. Parent/Carer PSE Leaflet
Please note that both services accept referrals from professionals, and self-referrals from parents and carers.
Aortic Aneurysm Screening
Men aged over 65 who have not already had a screening can request a scan by contacting their local AAA screening service directly on: 0116 258 6820. Please follow the link below for further information: Triple A Screening
Why do our Reception Team ask you questions when you ring for an appointment?
Our Reception team is responsible for trying to ensure that the GP's and clinicians at the surgery see the most appropriate patients and vice versa. To that end, they have been authorised, by our GP's, to ask patients requesting an appointment for brief details of the nature of the problem.
For further information and reassurance, please view " Why does the Receptionist need to ask what's wrong with me?" from the RCGP.
Please do not assume that members of our Reception team are 'being nosey", or that they making medical decisions about you; they are simply doing their job and doing it as requested by the GP's!
Do you really need to see a Doctor?
Having a GP appointment may not always be necessary. There are ways to care for yourself and your family without having to visit the surgery. This practice, in partnership with West Leicestershire CCG, is promoting 'self care'.
Before you reach for the phone to try to get an appointment, please take time to consider whether there is something you can do to help yourself or your family member. We have patient education videos here > Sound Doctor
Patients can also check which service they should access with our useful guide below. Alternatively, more information is available on our Minor Illness pages
WHO CAN HELP?
WHAT TYPES OF PROBLEMS? WHY DO YOU FEEL UNWELL?
WHAT DO YOU DO?
HANGOVER, GRAZED KNEE, SORE THROAT, COUGH
KEEP YOUR MEDICINE CABINET WELL STOCKED. SEE NHS CHOICES ‘YOUR MEDICINE CABINET’ FOR ADVICE
DIARRHOEA, MINOR INFECTIONS, HEADACHE, BITES & STINGS
YOUR LOCAL PHARMACIST CAN HELP WITH LOTS OF EVERYDAY AILMENTS AND OFFERS GOOD ADVICE.
FEVERISH CHILDREN, VOMITING, EAR PAIN, FEELING UNWELL/ILL
YOUR GP CAN
OFFER URGENT APPOINTMENTS EACH DAY.
IF YOU NEED A GP OUT OF HOURS, CALL 111
UNWELL, UNSURE, CONFUSED? NEED HELP FAST?
GP SERVICES OUT OF HOURS
URGENTLY NEED A GP DURING THE EVENING OR AT THE WEEKEND
ACCIDENT & EMERGENCY
BLEEDING YOU CAN’T STOP,
STRUGGLING TO BREATHE
VISIT A&E AT LEICESTER ROYAL INFIRMARY OR CALL 999 FOR AN AMBULANCE
Practice Appraisal 2016/2017
Our practice appraisal for 2016/2017 was conducted by West Leicestershire CCG.
Practice Appraisal March 2017
Practice Appraisal 2015/2016
Our Practice Appraisal 2015/2016 was conducted by West Leicestershire CCG.
Practice Appraisal January 2016.docx
Practice Appraisal 2014/2015
Our Practice Appraisal 2014/2015 was conducted by West Leicestershire CCG.
Click here to read the report.