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Dignity at work & Zero Tolerance

The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way. Our staff come to work to care for others, and it is important for all our staff to be treated with respect.

The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:

    • Using bad language or swearing at practice staff

    • Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving

    • Verbal abuse towards the staff in any form including verbally insulting the staff

    • Racial abuse and sexual harassment will not be tolerated within this practice

    • Persistent or unrealistic demands that cause stress to staff will not be accepted.

    • Causing damage/stealing from the Practice's premises, staff or patients

    • Obtaining drugs and/or medical services fraudulently

We ask you to treat your GPs and their staff courteously at all times.

Health Visitors

A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.

The Health Visitors and School Nurses are no longer based at Whitwick Health Centre.

Please note that the new postal address for the team is as follows:


Coalville Health Centre

Market Street

Coalville LE67 3DX.


Telephone contact numbers:

  • School Nurse Team  - 01530 468570
  • Health Visiting Team - 01530 468602
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