Hospice Hope launches exciting new interactive toolkit
Take a look at the new interactive toolkit “Hope Stories”, which has been designed to reach out to people living with life-limiting conditions in North West Leicestershire. Just follow the link > Hope Stories
New! Coffee Morning & Social event
Following the success of our recent coffee morning, our Patient Group are arranging regular coffee mornings starting on October 24th.
Our 'Coffee & Catch Up' mornings are going to be a social gathering where people can come and enjoy a hot drink, meet new people and - coming soon - perhaps even enjoy learning a new craft! Take a look at the initial poster by following the link below. If you have any ideas for fun things to do whilst enjoying a cuppa, do let us know.
We hope to see you.
Macmillan Coffee Morning - Thank you for coming!
Your PPG, as a result of the generosity of those who visited us today and stayed for tea, coffee and cake...or cakes... have raised an impressive £145.60 plus gift aid in a little over an hour & a half.
Thursday 26th September 1000- 1130, here at the practice.
It’s that time again; Flu season is coming!
This season’s flu clinics will be ready for booking from 2nd September.
SAVE THE DATE! We will be holding Saturday morning clinics on the 14th & 21st September from 9.00 a.m. to 1.00p.m.
If you are aged 65 and over, Saturday 14th September will be a dedicated clinic for you.
Those of you who are aged 18-64 and in one of the ‘at risk’ groups can attend the following week’s clinic. Of course, all our eligible patients can also receive a vaccination with us at any point after we receive delivery.
Ticks and Lyme disease
Lyme disease is a bacterial infection that can be transmitted to humans when they are bitten by an infected tick. It is the commonest tick-borne disease in the UK.
Ticks are widespread across Great Britain and are most active in the spring and summer months. Lyme disease can be contracted anywhere where humans come into contact with ticks - in the countryside, urban parks or private gardens. It is important not to dismiss any areas as ‘zero risk’. For travellers, Lyme disease is particularly prevalent in parts of central, eastern and northern Europe (including Scandinavia) and in the north eastern states of the US.
It is important for the public to be aware of ticks - to know what measures to take to avoid being bitten, how to perform tick checks on themselves, family members and pets and how to remove any attached tick promptly and safely.
NHS Information can be found here
Public Health England - Tick Poster
Enjoy the outdoors but 'be tick aware'
Introducing primary care networks
On 1st July 2019, GP practices across the country began working with other practices in their local area in groups called primary care networks (PCNs). The three clinical commissioning groups in Leicester, Leicestershire and Rutland, who oversee the care provided in local GP practices, are now able to confirm how practices have grouped together locally.
PCNs were announced as part of NHS England’s Long Term Plan earlier this year. They have been put in place to improve and extend the range of services that are available in the community and join up the care that is provided from different organisations. It is expected that by working together, practices will be able to make resources go further and care for patients more creatively.
Each PCN will look after between 30,000 and 50,000 patients, but there may be some with more or less patients than that.
A much wider team of health professionals is increasingly becoming involved in patients’ care in GP practices. GP practices will remain independent. Patients will continue to be registered at their existing GP practice and it will still be the main point of contact for their care.
Each primary care network will decide how it will provide care for its patients. Examples could include sharing health professionals between practices or offering appointments at a different practice in the network to improve access– particularly if they have a non-urgent problem or that practice specialises in an area of care they need.
Read more and find out which PCN your practice is part of.
Photos of the PPG Event on July 6th
"Keep Calm and Move More" and join us for a cuppa!
New!!! Extended Hours Appointments
We now offer telephone appointments from 6.30pm on Monday, Tuesday and Thursday evenings. Please ask our reception team about these if you would like to book one.
EXTENDED ACCESS APPOINTMENTS
We have increased the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Loughborough Urgent Care Centre at Loughborough Community Hospital
Coalville Community Hospital
Hinckley and Bosworth Community Hospital
If you would like to know more please speak to a member of practice staff.
Enhanced Summary Care Records
Watch this to learn more
Replacement Hearing Aid batteries
We are now able to supply NHS Hearing Aid replacement batteries. We have a supply of the 'orange' type available from reception.
If you require new batteries, please bring your old packets & used batteries to reception where will be able to provide up to 2 packets per patient.
We are not able to offer alternative batteries at this time. We have also been asked to advise that we will not supply batteries for any NON-NHS hearing aids.
The Ten Minute Guideline
Patient information: Guidelines for treatment of minor illness and self limiting conditions
Minor condition prescribing has changed
PPG Patient Survey
The survey has now been published and can be found via the link on our Patient Group page. Patient group pages
The practice has also provided a response to the key points raised with our PPG. This information can be found here - Practice feedback
NEW!!! DNA REGISTER
Read more HERE about how we are trying to tackle the continuing waste of GP & Nurse appointments at our surgery. This work is being undertaken with the support of our Patient Participation Group and we thank them for their involvement.
WE WANT YOU!!
Do you want to help your practice?
Do you think you could work with your practice to provide practical support, to help patients take more responsibility for their own health and to provide strategic input and advice?
For more information, please see our Patient Participation page or the posters in the surgery. Alternatively, click here!
We are a PARKRUN PRACTICE
We are pleased to have been accepted as a 'parkrun practice' and will be taking part in the initiative launched by the Royal College of General Practitioners [RCGP] and parkrun UK.
Taking part in parkrun UK as part of this intiative, we hope to
- Improve the health and wellbeing of practice staff
- improve the health and wellbeing of patients and carers, reducing the need for lifelong medication
- Raise awareness amongst the parkrun community of services that practices provide
- Contribute to the development of a local community and environment that is centred around wellness generation
- Support the UK-wide movement to scale up social prescribing activities
Our local parkrun is held at Conkers near Ashby, and is a free event every Saturday morning. We were all really pleased to learn that parkrun IS NOT A RACE!!! Those of us who are less experienced runners are able to walk or jog our way around the 5K course. We are all excited to have been accepted as a parkrun practice and will soon be doing our first event.
We would like to advise that parkrun is open to all, including those who are inactive or have health conditions or disabilities. Have a look for more information in our waiting room, or via the parkrun UK web page
Wish us luck!!!
Future in Mind
Please see the new Future In Mind Service User Leaflet which is aimed at signposting children, young people and their families or carers to the most appropriate place for advice, information and support. We hope that children, young people and families will be encouraged to access the full range of emotional, mental health and wellbeing services available across Leicester, Leicestershire and Rutland.
We have now added appointments for our Clinical Pharmacist - Ruth - to our online appointment booking system. Ruths appointments are for medication reviews for patients with repeat prescribed medications and can be booked in advance.
Contacting the Practice
We would like to advise that the practice does not, at present, have an email address available for patients to use to contact us.
To contact the practice online regarding general queries only, please use the 'Contact Us' page of this website. Please do not use this page for any medical related or urgent queries.
Our NHS Net email address is a 'No Reply' address set up to enable our SMS functions and is designed to receive incoming emails from other NHS organisations or external health & community services. Patients should not use this email address for any correspondence with the practice as, although the practice does monitor this account, it is not viewed constantly throughout the day.
Coming Soon! National Data Opt Out
Find out why your data matters - www.nhs.uk/your-nhs-data-matters/
CHANGES TO ONLINE ACCESS
To ensure confidentiality, any patients aged between 13-16 years will have their online access permissions removed. Without the trust that complete confidentiality brings, children and young people might not seek medical care and advice, or they might not tell all the facts needed to provide good care if they are concerned that a parent or guardian may access their medical record.
Upon reaching age 16, patients may apply for their own online access.
Parental access to their child's [16 and above] online medical records & information will not be permitted without the express permission of the patient themselves.
Patient Participation Group: WE NEED YOU!
We are looking for new members to join our established Patient Participation Group. Our group of patients helps to advise and inform the Practice on what matters most to patients and to help identify solutions to problems. The members of our PPG think about the wider patient interest, are actively involved in the local community and work with our GP Federation, CCG and within other local health care forums.
If you are interested in supporting your GP practice and would like to see how you can help the running of services for your local area, then please leave your contact details [marked for the attention of the Practice Manager] with reception. Alternatively, please speak to your GP or Practice Nurse.
Thanks to our Senior Administrator & Receptionist, Cat, we are pleased to advise that we have a new FACEBOOK page. This is another avenue for us to use to be able to communicate with our patients. We will use this page for various information and fast updates and it will tie in with our other methods of communication.
We appreciate that not everyone uses FACEBOOK or the internet so we are trying to have a range of communication methods -
- Practice Website
- Facebook page
- Newsletters [available via electronic download or as hard copy]
- SMS messaging service
- Email [to verified email accounts registered with the practice]
- Electronic message board in the waiting area
- Telephone & written invitations for health campaigns, reminders for medical and medication reviews
Please take a look at our new FACEBOOK page and let us know if you think there is any information we could include which would be helpful to our patients.
Aged 40-74 and no history of heart disease, stroke, diabetes, kidney disease or high blood pressure? If you haven’t had an NHS Healthcheck in the last five years you could be eligible. A similar healthcheck at a private clinic could cost up to £180, but you can receive this free! Phone us to book yours now.
Family Actions Post Sexual Abuse Service
This service is available to all children and young people up to the age of 18 who live in Leicester, Leicestershire and Rutland. The service offers a range of group work and tailored 1:1 support which is delivered in schools or at the offices in Leicester. The information leaflet can be viewed here PSA Service Leaflet.
Also available is a service for the Parents and Carers of children who have experienced sexual abuse, the PSA Parent and Carers service is available in Leicestershire only.
Please find this leaflet attached also. Parent/Carer PSE Leaflet
Please note that both services accept referrals from professionals, and self-referrals from parents and carers.
Focus on Diabetes
Please see our new page here, with web links and information on Diabetes.
The Silver Line
The charity The Silver Line was founded a few years ago by Dame Esther Rantzen (who also set up Childline). It is a free 24/7 helpline for older people - offering a befriending service both on the phone and by letter to combat loneliness. It is also a simple signposting service linking people to services they may need and not be aware exist, including for those suffering abuse. So far 3000 Silver Line Volunteers make regular friendship calls to older people and the charity receive over 10,000 calls a week. Here is their website: https://www.thesilverline.org.uk/what-we-do/
Aortic Aneurysm Screening
An aortic aneurysm (AA) is an enlargement of the aorta. They usually cause no symptoms until they rupture. They are most commonly located in the abdominal area aorta, but can be located in the thoracic area.
Men aged over 65 are far more likely to have an abdominal aortic aneurysm (AAA) than women or younger men – so any man registered with a GP will receive a letter inviting him for a one off screening when he turns 65.
Men aged over 65 who have not already had a screening can request a scan by contacting their local AAA screening service directly on: 0116 258 6820. Please follow the link below for further information:
Triple A Screening
Why do our Reception Team ask you questions when you ring for an appointment?
Our Reception team is responsible for trying to ensure that the GP's and clinicians at the surgery see the most appropriate patients and vice versa. To that end, they have been authorised, by our GP's, to ask patients requesting an appointment for brief details of the nature of the problem.
For further information and reassurance, please view " Why does the Receptionist need to ask what's wrong with me?" from the RCGP.
Please do not assume that members of our Reception team are 'being nosey", or that they making medical decisions about you; they are simply doing their job and doing it as requested by the GP's!
Do you really need to see a Doctor?
Having a GP appointment may not always be necessary. There are ways to care for yourself and your family without having to visit the surgery. This practice, in partnership with West Leicestershire CCG, is promoting 'self care'.
Before you reach for the phone to try to get an appointment, please take time to consider whether there is something you can do to help yourself or your family member. We have patient education videos here > Sound Doctor
Patients can also check which service they should access with our useful guide below. Alternatively, more information is available on our Minor Illness pages
WHO CAN HELP?
WHAT TYPES OF PROBLEMS? WHY DO YOU FEEL UNWELL?
WHAT DO YOU DO?
HANGOVER, GRAZED KNEE, SORE THROAT, COUGH
KEEP YOUR MEDICINE CABINET WELL STOCKED. SEE NHS CHOICES ‘YOUR MEDICINE CABINET’ FOR ADVICE
DIARRHOEA, MINOR INFECTIONS, HEADACHE, BITES & STINGS
YOUR LOCAL PHARMACIST CAN HELP WITH LOTS OF EVERYDAY AILMENTS AND OFFERS GOOD ADVICE.
FEVERISH CHILDREN, VOMITING, EAR PAIN, FEELING UNWELL/ILL
YOUR GP CAN
OFFER URGENT APPOINTMENTS EACH DAY.
IF YOU NEED A GP OUT OF HOURS, CALL 111
UNWELL, UNSURE, CONFUSED? NEED HELP FAST?
GP SERVICES OUT OF HOURS
URGENTLY NEED A GP DURING THE EVENING OR AT THE WEEKEND
ACCIDENT & EMERGENCY
BLEEDING YOU CAN’T STOP,
STRUGGLING TO BREATHE
VISIT A&E AT LEICESTER ROYAL INFIRMARY OR CALL 999 FOR AN AMBULANCE
Changes to prescribing: Paracetamol and Gluten Free Products
West Leicestershire Clinical Commissioning Group (CCG) does not support the prescribing of paracetamol for treatment of mild to moderate short term pain and other common ailments in children and adults.
There are also changes to the provision of Gluten Free products on prescription. If you have been diagnosed with Coeliac Disease and/or Dermatitis Herpetiformis, you will now be able to have up to 8 units per month of gluten free bread and flour on prescription.
The prescribing of pasta, pizza bases, cereal and crisp breads is no longer recommended as these foods are now available from supermarkets at a similar cost to their gluten containing equivalents.
For more information please see the following Paracetamol Prescribing, Patient leaflet paracetamol, Prescribing of Gluten Free products , Gluten Q&A
Get Better Connected
Have we got all your up to date contact information? We can send you text and email messages/reminders if you would like us to. Please speak to our Reception team who will be able to help get your records updated.
Practice Appraisal 2016/2017
Our practice appraisal for 2016/2017 was conducted by West Leicestershire CCG.
Practice Appraisal March 2017
Practice Appraisal 2015/2016
Our Practice Appraisal 2015/2016 was conducted by West Leicestershire CCG.
Practice Appraisal January 2016.docx
Practice Appraisal 2014/2015
Our Practice Appraisal 2014/2015 was conducted by West Leicestershire CCG.
Click here to read the report.