PPG Patient Survey
The survey has now been published and can be found via the link on our Patient Group page. Patient group pages
The practice has also provided a response to the key points raised with our PPG. This information can be found here - Practice feedback
Have your say!!
Lets Talk Wellbeing want your views
Have you used Let’s Talk Wellbeing services? Have you been referred but not attended yet? Could you share your feedback to help improve services? East Leicestershire and Rutland Clinical Commissioning Group, which commissions the Let’s Talk Wellbeing service on behalf of Leicester, Leicestershire and Rutland, is keen to hear from patients about your experience of this service.
NEW!!! DNA REGISTER
Read more HERE about how we are trying to tackle the continuing waste of GP & Nurse appointments at our surgery. This work is being undertaken with the support of our Patient Participation Group and we thank them for their involvement.
CALLING ALL YOUNG CARERS
NHS ENGLAND WANTS YOU!
CHANGES TO THE APPOINTMENT SYSTEM
COMING SOON!!!! Please click on this link for further information
WE WANT YOU!!
Do you want to help your practice?
Do you think you could work with your practice to provide practical support, to help patients take more responsibility for their own health and to provide strategic input and advice?
For more information, please see our Patient Participation page or the posters in the surgery. Alternatively, click here!
Hospice Hope - Day Care Places Available
Do you or someone you know have a life limiting or life changing condition?
In need of a break or home alone? Why not contact us and see what we can offer?
Hospice Hope now have places available at our day centre - Hope House, Griffydam on Mondays and Thursdays.
The person attending must be able to look after their own personal care and needs.
We offer transport, refreshments, a two-course home cooked meal, the chance to have a relaxing complementary therapy treatment, plus games, activities and speakers if you wish to join in. All this in the beautiful, peaceful countryside overlooking our lovely garden.
For more information please ring Carol at Hope House on 01530 222 079 or email email@example.com
We are a PARKRUN PRACTICE
We are pleased to have been accepted as a 'parkrun practice' and will be taking part in the initiative launched by the Royal College of General Practitioners [RCGP] and parkrun UK.
Taking part in parkrun UK as part of this intiative, we hope to
- Improve the health and wellbeing of practice staff
- improve the health and wellbeing of patients and carers, reducing the need for lifelong medication
- Raise awareness amongst the parkrun community of services that practices provide
- Contribute to the development of a local community and environment that is centred around wellness generation
- Support the UK-wide movement to scale up social prescribing activities
Our local parkrun is held at Conkers near Ashby, and is a free event every Saturday morning. We were all really pleased to learn that parkrun IS NOT A RACE!!! Those of us who are less experienced runners are able to walk or jog our way around the 5K course. We are all excited to have been accepted as a parkrun practice and will soon be doing our first event.
We would like to advise that parkrun is open to all, including those who are inactive or have health conditions or disabilities. Have a look for more information in our waiting room, or via the parkrun UK web page
Wish us luck!!!
Future in Mind
Please see the new Future In Mind Service User Leaflet which is aimed at signposting children, young people and their families or carers to the most appropriate place for advice, information and support. We hope that children, young people and families will be encouraged to access the full range of emotional, mental health and wellbeing services available across Leicester, Leicestershire and Rutland.
Falls prevention course now available in Whitwick - for more details please see the Steady Steps information poster
EXTENDED ACCESS APPOINTMENTS
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Loughborough Urgent Care Centre at Loughborough Community Hospital
Coalville Community Hospital
Hinckley and Bosworth Community Hospital
If you would like to know more please speak to a member of practice staff.
We have now added appointments for our Clinical Pharmacist - Ruth - to our online appointment booking system. Ruths appointments are for medication reviews for patients with repeat prescribed medications and can be booked in advance.
** Updated** New Clinical studies
Knee Pain - click here
Contacting the Practice
We would like to advise that the practice does not, at present, have an email address available for patients to use to contact us.
To contact the practice online regarding general queries only, please use the 'Contact Us' page of this website. Please do not use this page for any medical related or urgent queries.
Our NHS Net email address is a 'No Reply' address set up to enable our SMS functions and is designed to receive incoming emails from other NHS organisations or external health & community services. Patients should not use this email address for any correspondence with the practice as, although the practice does monitor this account, it is not viewed constantly throughout the day.
Coming Soon! National Data Opt Out
Find out why your data matters - www.nhs.uk/your-nhs-data-matters/
CHANGES TO ONLINE ACCESS
To ensure confidentiality, any patients aged between 13-16 years will have their online access permissions removed. Without the trust that complete confidentiality brings, children and young people might not seek medical care and advice, or they might not tell all the facts needed to provide good care if they are concerned that a parent or guardian may access their medical record.
Upon reaching age 16, patients may apply for their own online access.
Parental access to their child's [16 and above] online medical records & information will not be permitted without the express permission of the patient themselves.
Patient Participation Group: WE NEED YOU!
We are looking for new members to join our established Patient Participation Group. Our group of patients helps to advise and inform the Practice on what matters most to patients and to help identify solutions to problems. The members of our PPG think about the wider patient interest, are actively involved in the local community and work with our GP Federation, CCG and within other local health care forums.
If you are interested in supporting your GP practice and would like to see how you can help the running of services for your local area, then please leave your contact details [marked for the attention of the Practice Manager] with reception. Alternatively, please speak to your GP or Practice Nurse.
Thanks to our Senior Administrator & Receptionist, Cat, we are pleased to advise that we have a new FACEBOOK page. This is another avenue for us to use to be able to communicate with our patients. We will use this page for various information and fast updates and it will tie in with our other methods of communication.
We appreciate that not everyone uses FACEBOOK or the internet so we are trying to have a range of communication methods -
- Practice Website
- Facebook page
- Newsletters [available via electronic download or as hard copy]
- SMS messaging service
- Email [to verified email accounts registered with the practice]
- Electronic message board in the waiting area
- Telephone & written invitations for health campaigns, reminders for medical and medication reviews
Please take a look at our new FACEBOOK page and let us know if you think there is any information we could include which would be helpful to our patients.
Aged 40-74 and no history of heart disease, stroke, diabetes, kidney disease or high blood pressure? If you haven’t had an NHS Healthcheck in the last five years you could be eligible. A similar healthcheck at a private clinic could cost up to £180, but you can receive this free! Phone us to book yours now.
Family Actions Post Sexual Abuse Service
This service is available to all children and young people up to the age of 18 who live in Leicester, Leicestershire and Rutland. The service offers a range of group work and tailored 1:1 support which is delivered in schools or at the offices in Leicester. The information leaflet can be viewed here PSA Service Leaflet.
Also available is a service for the Parents and Carers of children who have experienced sexual abuse, the PSA Parent and Carers service is available in Leicestershire only.
Please find this leaflet attached also. Parent/Carer PSE Leaflet
Please note that both services accept referrals from professionals, and self-referrals from parents and carers.
Focus on Diabetes
Please see our new page here, with web links and information on Diabetes.
The Silver Line
The charity The Silver Line was founded a few years ago by Dame Esther Rantzen (who also set up Childline). It is a free 24/7 helpline for older people - offering a befriending service both on the phone and by letter to combat loneliness. It is also a simple signposting service linking people to services they may need and not be aware exist, including for those suffering abuse. So far 3000 Silver Line Volunteers make regular friendship calls to older people and the charity receive over 10,000 calls a week. Here is their website: https://www.thesilverline.org.uk/what-we-do/
We will no longer be providing an ear syringing service. For Ear Care advice please read our information leaflet - Ear Care
Ear wax only becomes a problem if it causes a hearing impairment or other ear related symptoms. The accumulation of wax occurs for many different reasons, including overproduction or underproduction of its constituent components, a failure to self clear because of slow skin migration, or mechanical issues such as the use of cotton buds or hearing aids.
Wax may obscure the view of the tympanic membrane and may need to be removed for diagnostic reasons or for taking impressions before fitting a hearing aid or making ear plugs.
Based on the evidence referenced above, we will only deal with ear wax problems if they are associated with pain or loss of hearing (if the wax is impacted)
If the wax is impacted, you will be referred to ENT for your procedure to be carried out in the hospital or community clinic
Summaries of BMJ Clinical Evidence
BMJ 2015; 351 doi: https://doi.org/10.1136/bmj.h3601
Cite this as: BMJ 2015;351:h3601
Ear wax only needs to be removed if it causes hearing impairment, other symptoms, or if view of the tympanic membrane is required for diagnostic reasons or for taking impressions for hearing aids or ear plugs
Ear irrigation (syringing) is generally considered to be effective, but evidence is limited and it may be associated with adverse effects
There is insufficient data on other mechanical methods of wax removal or on use of wax softeners to draw robust conclusions on their effectiveness
With thanks to our colleagues at Long Lane Surgery for the sharing of their summation.
Aortic Aneurysm Screening
An aortic aneurysm (AA) is an enlargement of the aorta. They usually cause no symptoms until they rupture. They are most commonly located in the abdominal area aorta, but can be located in the thoracic area.
Men aged over 65 are far more likely to have an abdominal aortic aneurysm (AAA) than women or younger men – so any man registered with a GP will receive a letter inviting him for a one off screening when he turns 65.
Men aged over 65 who have not already had a screening can request a scan by contacting their local AAA screening service directly on: 0116 258 6820. Please follow the link below for further information:
Triple A Screening
Why do our Reception Team ask you questions when you ring for an appointment?
Our Reception team is responsible for trying to ensure that the GP's and clinicians at the surgery see the most appropriate patients and vice versa. To that end, they have been authorised, by our GP's, to ask patients requesting an appointment for brief details of the nature of the problem.
For further information and reassurance, please view " Why does the Receptionist need to ask what's wrong with me?" from the RCGP.
Please do not assume that members of our Reception team are 'being nosey", or that they making medical decisions about you; they are simply doing their job and doing it as requested by the GP's!
WASTED APPOINTMENTS [DNA's]
DNAs are a problem because they make the waits for appointments longer for other patients and are a waste of scarce resources already under pressure. Although there is always plenty to do in the time DNAs take-up, these are appointment slots which could have been offered to another patient.
We would like to advise our patients that -
- All DNAs are recorded on our Appointments system.
- If you DNA we note this in your records.
- Some patients repeatedly DNA appointments and we cannot sustain this impact on the practice.
- Patients who DNA 3 times or more will receive a written warning from the practice and those who continue to DNA will be considered for removal from the practice
Please use our services responsibly. Do not waste our Doctors' & clinical staffs' time!
If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours notice. We can then offer the appointment to someone else. At this time of increasing demand on GP services, we ask all our patients to work with us in trying to ensure that we can meet the demands of our patient population. Thank you for your co-operation.
Do you really need to see a Doctor?
Having a GP appointment may not always be necessary. There are ways to care for yourself and your family without having to visit the surgery. This practice, in partnership with West Leicestershire CCG, is promoting 'self care'.
Before you reach for the phone to try to get an appointment, please take time to consider whether there is something you can do to help yourself or your family member. We have patient education videos here > Sound Doctor
Patients can also check which service they should access with our useful guide below. Alternatively, more information is available on our Minor Illness pages
WHO CAN HELP?
WHAT TYPES OF PROBLEMS? WHY DO YOU FEEL UNWELL?
WHAT DO YOU DO?
HANGOVER, GRAZED KNEE, SORE THROAT, COUGH
KEEP YOUR MEDICINE CABINET WELL STOCKED. SEE NHS CHOICES ‘YOUR MEDICINE CABINET’ FOR ADVICE
DIARRHOEA, MINOR INFECTIONS, HEADACHE, BITES & STINGS
YOUR LOCAL PHARMACIST CAN HELP WITH LOTS OF EVERYDAY AILMENTS AND OFFERS GOOD ADVICE.
FEVERISH CHILDREN, VOMITING, EAR PAIN, FEELING UNWELL/ILL
YOUR GP CAN
OFFER URGENT APPOINTMENTS EACH DAY.
IF YOU NEED A GP OUT OF HOURS, CALL 111
UNWELL, UNSURE, CONFUSED? NEED HELP FAST?
GP SERVICES OUT OF HOURS
URGENTLY NEED A GP DURING THE EVENING OR AT THE WEEKEND
ACCIDENT & EMERGENCY
BLEEDING YOU CAN’T STOP,
STRUGGLING TO BREATHE
VISIT A&E AT LEICESTER ROYAL INFIRMARY OR CALL 999 FOR AN AMBULANCE
Changes to prescribing: Paracetamol and Gluten Free Products
West Leicestershire Clinical Commissioning Group (CCG) does not support the prescribing of paracetamol for treatment of mild to moderate short term pain and other common ailments in children and adults.
There are also changes to the provision of Gluten Free products on prescription. If you have been diagnosed with Coeliac Disease and/or Dermatitis Herpetiformis, you will now be able to have up to 8 units per month of gluten free bread and flour on prescription.
The prescribing of pasta, pizza bases, cereal and crisp breads is no longer recommended as these foods are now available from supermarkets at a similar cost to their gluten containing equivalents.
For more information please see the following Paracetamol Prescribing, Patient leaflet paracetamol, Prescribing of Gluten Free products , Gluten Q&A
Get Better Connected
Have we got all your up to date contact information? We can send you text and email messages/reminders if you would like us to. Please speak to our Reception team who will be able to help get your records updated.
Practice Appraisal 2016/2017
Our practice appraisal for 2016/2017 was conducted by West Leicestershire CCG.
Practice Appraisal March 2017
Practice Appraisal 2015/2016
Our Practice Appraisal 2015/2016 was conducted by West Leicestershire CCG.
Practice Appraisal January 2016.docx
Practice Appraisal 2014/2015
Our Practice Appraisal 2014/2015 was conducted by West Leicestershire CCG.
Click here to read the report.