CHRISTMAS & NEW YEAR OPENING HOURS
Please click this link for details of our opening hours over the coming Festive period.
Please click this LINK for details of LOCAL PHARMACIES open throughout the Christmas and New Year period
Keep your antibiotics working this winter
Keep your antibiotics working this winter
As a practice, we’re urging everyone to help us to make sure their prescribed antibiotics are working their best this winter.
Antibiotics only treat bacterial infections. Antibiotics do not work on viral infections such as colds and flu, most coughs, sore throats, earache and cases of sinusitis. Viral infections can be treated with a combination of self-care and over the counter medicines. Ask your community pharmacist for the best way to treat symptoms of a viral infection.
Taking antibiotics when you don’t need them might make you feel worse as you may experience side effects such as an upset tummy. It also puts you and your family at risk, and encourages harmful bacteria that live inside you to become resistant. This means that antibiotics may not work when you need them next time. Always take the advice of your doctor, nurse or healthcare professional on antibiotics.
How you can help
- If you are prescribed antibiotics, it is very important to take them correctly, especially the right dose at the right time. You should always complete the prescribed course.
- Antibiotics should never be saved for future use or for someone else to take.
- As you are more likely to get ill during winter months, it is essential that you make sure your medicine cabinet is stocked with your prescribed medications as well as all of the standard items needed for treating common winter ailments.
- If you have any questions about any of your antibiotic prescriptions, visit your local pharmacist. Pharmacists are highly trained healthcare professionals who can answer your questions and give you expert advice.
For more information please click through on the link below -
Help your family and yourself and Keep Antibiotics Working
Hospice Hope launches exciting new interactive toolkit
Take a look at the new interactive toolkit “Hope Stories”, which has been designed to reach out to people living with life-limiting conditions in North West Leicestershire. Just follow the link > Hope Stories
New! Coffee Morning & Social event
Following the success of our recent coffee morning, our Patient Group are arranging regular coffee mornings starting on October 24th.
Our 'Coffee & Catch Up' mornings are going to be a social gathering where people can come and enjoy a hot drink, meet new people and - coming soon - perhaps even enjoy learning a new craft! Take a look at the initial poster by following the link below. If you have any ideas for fun things to do whilst enjoying a cuppa, do let us know.
We hope to see you.
Macmillan Coffee Morning - Thank you for coming!
Your PPG, as a result of the generosity of those who visited us today and stayed for tea, coffee and cake...or cakes... have raised an impressive £145.60 plus gift aid in a little over an hour & a half.
Ticks and Lyme disease
NHS Information can be found here
Public Health England - Tick Poster
Enjoy the outdoors but 'be tick aware'
Introducing primary care networks
On 1st July 2019, GP practices across the country began working with other practices in their local area in groups called primary care networks (PCNs). The three clinical commissioning groups in Leicester, Leicestershire and Rutland, who oversee the care provided in local GP practices, are now able to confirm how practices have grouped together locally.Read more and find out which PCN your practice is part of.
New!!! Extended Hours Appointments
We now offer telephone appointments from 6.30pm on Monday, Tuesday and Thursday evenings. Please ask our reception team about these if you would like to book one.
EXTENDED ACCESS APPOINTMENTS
We have increased the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Loughborough Urgent Care Centre at Loughborough Community Hospital
Coalville Community Hospital
Hinckley and Bosworth Community Hospital
If you would like to know more please speak to a member of practice staff.
Enhanced Summary Care Records
Watch this to learn more
Replacement Hearing Aid batteries
We are now able to supply NHS Hearing Aid replacement batteries. We have a supply of the 'orange' type available from reception.
If you require new batteries, please bring your old packets & used batteries to reception where will be able to provide up to 2 packets per patient.
We are not able to offer alternative batteries at this time. We have also been asked to advise that we will not supply batteries for any NON-NHS hearing aids.
The Ten Minute Guideline
Patient information: Guidelines for treatment of minor illness and self limiting conditions
Minor condition prescribing has changed
PPG Patient Survey
The survey has now been published and can be found via the link on our Patient Group page. Patient group pages
The practice has also provided a response to the key points raised with our PPG. This information can be found here - Practice feedback
Do you want to help your practice?
Do you think you could work with your practice to provide practical support, to help patients take more responsibility for their own health and to provide strategic input and advice?
For more information, please see our Patient Participation page or the posters in the surgery. Alternatively, click here!
We are a PARKRUN PRACTICE
We are pleased to have been accepted as a 'parkrun practice' and will be taking part in the initiative launched by the Royal College of General Practitioners [RCGP] and parkrun UK.
Taking part in parkrun UK as part of this intiative, we hope to
- Improve the health and wellbeing of practice staff
- improve the health and wellbeing of patients and carers, reducing the need for lifelong medication
- Raise awareness amongst the parkrun community of services that practices provide
- Contribute to the development of a local community and environment that is centred around wellness generation
- Support the UK-wide movement to scale up social prescribing activities
Our local parkrun is held at Conkers near Ashby, and is a free event every Saturday morning. We were all really pleased to learn that parkrun IS NOT A RACE!!! Those of us who are less experienced runners are able to walk or jog our way around the 5K course. We are all excited to have been accepted as a parkrun practice and will soon be doing our first event.
We would like to advise that parkrun is open to all, including those who are inactive or have health conditions or disabilities. Have a look for more information in our waiting room, or via the parkrun UK web page
Wish us luck!!!
Future in Mind
Please see the new Future In Mind Service User Leaflet which is aimed at signposting children, young people and their families or carers to the most appropriate place for advice, information and support.
Contacting the Practice
We would like to advise that the practice does not, at present, have an email address available for patients to use to contact us.
To contact the practice online regarding general queries only, please use the 'Contact Us' page of this website. Please do not use this page for any medical related or urgent queries.
Our NHS Net email address is a 'No Reply' address set up to enable our SMS functions and is designed to receive incoming emails from other NHS organisations or external health & community services. Patients should not use this email address for any correspondence with the practice as, although the practice does monitor this account, it is not viewed constantly throughout the day.
CHANGES TO ONLINE ACCESS
To ensure confidentiality, any patients aged between 13-16 years will have their online access permissions removed. Without the trust that complete confidentiality brings, children and young people might not seek medical care and advice, or they might not tell all the facts needed to provide good care if they are concerned that a parent or guardian may access their medical record.
Upon reaching age 16, patients may apply for their own online access.
Parental access to their child's [16 and above] online medical records & information will not be permitted without the express permission of the patient themselves.
NEW FACEBOOK PAGE!!
Thanks to our Senior Administrator & Receptionist, Cat, we are pleased to advise that we have a new FACEBOOK page. This is another avenue for us to use to be able to communicate with our patients. We will use this page for various information and fast updates and it will tie in with our other methods of communication.
We appreciate that not everyone uses FACEBOOK or the internet so we are trying to have a range of communication methods -
- Practice Website
- Facebook page
- Newsletters [available via electronic download or as hard copy]
- SMS messaging service
- Email [to verified email accounts registered with the practice]
- Electronic message board in the waiting area
- Telephone & written invitations for health campaigns, reminders for medical and medication reviews
Please take a look at our new FACEBOOK page and let us know if you think there is any information we could include which would be helpful to our patients.
NHS HEALTHCHECK Aged 40-74 and no history of heart disease, stroke, diabetes, kidney disease or high blood pressure? If you haven’t had an NHS Healthcheck in the last five years you could be eligible. A similar healthcheck at a private clinic could cost up to £180, but you can receive this free! Phone us to book yours now.
Family Actions Post Sexual Abuse Service
This service is available to all children and young people up to the age of 18 who live in Leicester, Leicestershire and Rutland. The service offers a range of group work and tailored 1:1 support which is delivered in schools or at the offices in Leicester. The information leaflet can be viewed here PSA Service Leaflet.
Also available is a service for the Parents and Carers of children who have experienced sexual abuse, the PSA Parent and Carers service is available in Leicestershire only.
Please find this leaflet attached also. Parent/Carer PSE Leaflet
Please note that both services accept referrals from professionals, and self-referrals from parents and carers.
Aortic Aneurysm Screening
Men aged over 65 who have not already had a screening can request a scan by contacting their local AAA screening service directly on: 0116 258 6820. Please follow the link below for further information:
Triple A Screening
Why do our Reception Team ask you questions when you ring for an appointment?
Our Reception team is responsible for trying to ensure that the GP's and clinicians at the surgery see the most appropriate patients and vice versa. To that end, they have been authorised, by our GP's, to ask patients requesting an appointment for brief details of the nature of the problem.
For further information and reassurance, please view " Why does the Receptionist need to ask what's wrong with me?" from the RCGP.
Please do not assume that members of our Reception team are 'being nosey", or that they making medical decisions about you; they are simply doing their job and doing it as requested by the GP's!
Do you really need to see a Doctor?
Having a GP appointment may not always be necessary. There are ways to care for yourself and your family without having to visit the surgery. This practice, in partnership with West Leicestershire CCG, is promoting 'self care'.
Before you reach for the phone to try to get an appointment, please take time to consider whether there is something you can do to help yourself or your family member. We have patient education videos here > Sound Doctor
Patients can also check which service they should access with our useful guide below. Alternatively, more information is available on our Minor Illness pages
WHO CAN HELP?
WHAT TYPES OF PROBLEMS? WHY DO YOU FEEL UNWELL?
WHAT DO YOU DO?
HANGOVER, GRAZED KNEE, SORE THROAT, COUGH
KEEP YOUR MEDICINE CABINET WELL STOCKED. SEE NHS CHOICES ‘YOUR MEDICINE CABINET’ FOR ADVICE
DIARRHOEA, MINOR INFECTIONS, HEADACHE, BITES & STINGS
YOUR LOCAL PHARMACIST CAN HELP WITH LOTS OF EVERYDAY AILMENTS AND OFFERS GOOD ADVICE.
FEVERISH CHILDREN, VOMITING, EAR PAIN, FEELING UNWELL/ILL
YOUR GP CAN
OFFER URGENT APPOINTMENTS EACH DAY.
IF YOU NEED A GP OUT OF HOURS, CALL 111
UNWELL, UNSURE, CONFUSED? NEED HELP FAST?
GP SERVICES OUT OF HOURS
URGENTLY NEED A GP DURING THE EVENING OR AT THE WEEKEND
ACCIDENT & EMERGENCY
BLEEDING YOU CAN’T STOP,
STRUGGLING TO BREATHE
VISIT A&E AT LEICESTER ROYAL INFIRMARY OR CALL 999 FOR AN AMBULANCE
Practice Appraisal 2016/2017
Our practice appraisal for 2016/2017 was conducted by West Leicestershire CCG.
Practice Appraisal March 2017
Practice Appraisal 2015/2016
Our Practice Appraisal 2015/2016 was conducted by West Leicestershire CCG.
Practice Appraisal January 2016.docx
Practice Appraisal 2014/2015
Our Practice Appraisal 2014/2015 was conducted by West Leicestershire CCG.
Click here to read the report.