Thanks to our Senior Administrator & Receptionist, Cat, we are pleased to advise that we have a new FACEBOOK page. This is another avenue for us to use to be able to communicate with our patients. We will use this page for various information and fast updates and it will tie in with our other methods of communication.
We appreciate that not everyone uses FACEBOOK or the internet so we are trying to have a range of communication methods -
- Practice Website
- Facebook page
- Newsletters [available via electronic download or as hard copy]
- SMS messaging service
- Email [to verified email accounts registered with the practice]
- Electronic message board in the waiting area
- Telephone & written invitations for health campaigns, reminders for medical and medication reviews
Please take a look at our new FACEBOOK page and let us know if you think there is any information we could include which would be helpful to our patients.
Aged 40-74 and no history of heart disease, stroke, diabetes, kidney disease or high blood pressure? If you haven’t had an NHS Healthcheck in the last five years you could be eligible. A similar healthcheck at a private clinic could cost up to £180, but you can receive this free! Phone us to book yours now.
Family Actions Post Sexual Abuse Service
This service is available to all children and young people up to the age of 18 who live in Leicester, Leicestershire and Rutland. The service offers a range of group work and tailored 1:1 support which is delivered in schools or at the offices in Leicester. The information leaflet can be viewed here PSA Service Leaflet.
Also available is a service for the Parents and Carers of children who have experienced sexual abuse, the PSA Parent and Carers service is available in Leicestershire only.
Please find this leaflet attached also. Parent/Carer PSE Leaflet
Please note that both services accept referrals from professionals, and self-referrals from parents and carers.
Focus on Diabetes
Please see our new page here, with web links and information on Diabetes.
Catch it. Bin it. Kill it – good hand hygiene this winter
Cold weather can be seriously bad for your health. That’s why it is important to look after yourself, especially during the winter. If you start to feel unwell, even if it’s a cough or a cold, don’t wait until it gets more serious - seek advice from your pharmacist.
Flu is very infectious and spread by germs from coughs and sneezes, which can live on hands and surfaces for 24 hours. To reduce the risk of spreading flu:
- use tissues to trap germs when you cough or sneeze
- bin used tissues as quickly as possible
- wash your hands often with warm water and soap
To find out more about how to wash your hands (tip: it should take you 20 seconds, enough time to sing Happy Birthday twice) then please visit the NHS Choices website for more.
The Silver Line
The charity The Silver Line was founded a few years ago by Dame Esther Rantzen (who also set up Childline). It is a free 24/7 helpline for older people - offering a befriending service both on the phone and by letter to combat loneliness. It is also a simple signposting service linking people to services they may need and not be aware exist, including for those suffering abuse. So far 3000 Silver Line Volunteers make regular friendship calls to older people and the charity receive over 10,000 calls a week. Here is their website: https://www.thesilverline.org.uk/what-we-do/
We will no longer be providing an ear syringing service. For Ear Care advice please read our information leaflet - Ear Care
Ear wax only becomes a problem if it causes a hearing impairment or other ear related symptoms. The accumulation of wax occurs for many different reasons, including overproduction or underproduction of its constituent components, a failure to self clear because of slow skin migration, or mechanical issues such as the use of cotton buds or hearing aids.
Wax may obscure the view of the tympanic membrane and may need to be removed for diagnostic reasons or for taking impressions before fitting a hearing aid or making ear plugs.
Based on the evidence referenced above, we will only deal with ear wax problems if they are associated with pain or loss of hearing (if the wax is impacted)
If the wax is impacted, you will be referred to ENT for your procedure to be carried out in the hospital or community clinic
Summaries of BMJ Clinical Evidence
BMJ 2015; 351 doi: https://doi.org/10.1136/bmj.h3601
Cite this as: BMJ 2015;351:h3601
Ear wax only needs to be removed if it causes hearing impairment, other symptoms, or if view of the tympanic membrane is required for diagnostic reasons or for taking impressions for hearing aids or ear plugs
Ear irrigation (syringing) is generally considered to be effective, but evidence is limited and it may be associated with adverse effects
There is insufficient data on other mechanical methods of wax removal or on use of wax softeners to draw robust conclusions on their effectiveness
With thanks to our colleagues at Long Lane Surgery for the sharing of their summation.
Do you care for someone who is suffering from Dementia?
The patient group at Hugglescote surgery have organised a workshop. Please click on the link below for full information.
Aortic Aneurysm Screening
An aortic aneurysm (AA) is an enlargement of the aorta. They usually cause no symptoms until they rupture. They are most commonly located in the abdominal area aorta, but can be located in the thoracic area.
Men aged over 65 are far more likely to have an abdominal aortic aneurysm (AAA) than women or younger men – so any man registered with a GP will receive a letter inviting him for a one off screening when he turns 65.
Men aged over 65 who have not already had a screening can request a scan by contacting their local AAA screening service directly on: 0116 258 6820. Please follow the link below for further information:
Triple A Screening
Do you care for someone with Dementia?
The Carer Information and Support Programme is a series of workshops run over 4 sessions for people caring for a family member or friend with dementia. It provides an opportunity for you to talk in a friendly and confidential environment about your experiences and the impact they are having on you. The workshops are run by Alzheimer’s Society staff and volunteers for people who care for a family member or friend with dementia. Sessions are coming to Bagworth.
For more information, please click on the link below -
Carers Information & Support [Dementia]
Why do our Reception Team ask you questions when you ring for an appointment?
Our Reception team is responsible for trying to ensure that the GP's and clinicians at the surgery see the most appropriate patients and vice versa. To that end, they have been authorised, by our GP's, to ask patients requesting an appointment for brief details of the nature of the problem.
For further information and reassurance, please view " Why does the Receptionist need to ask what's wrong with me?" from the RCGP.
Please do not assume that members of our Reception team are 'being nosey", or that they making medical decisions about you; they are simply doing their job and doing it as requested by the GP's!
WASTED APPOINTMENTS [DNA's]
DNAs are a problem because they make the waits for appointments longer for other patients and are a waste of scarce resources already under pressure. Although there is always plenty to do in the time DNAs take-up, these are appointment slots which could have been offered to another patient.
We would like to advise our patients that -
- All DNAs are recorded on our Appointments system.
- If you DNA we note this in your records.
- Some patients repeatedly DNA appointments and we cannot sustain this impact on the practice.
- Patients who DNA 3 times or more will receive a written warning from the practice and those who continue to DNA will be considered for removal from the practice
Please use our services responsibly. Do not waste our Doctors' & clinical staffs' time!
If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours notice. We can then offer the appointment to someone else. At this time of increasing demand on GP services, we ask all our patients to work with us in trying to ensure that we can meet the demands of our patient population. Thank you for your co-operation.
Do you really need to see a Doctor?
Having a GP appointment may not always be necessary. There are ways to care for yourself and your family without having to visit the surgery. This practice, in partnership with West Leicestershire CCG, is promoting 'self care'.
Before you reach for the phone to try to get an appointment, please take time to consider whether there is something you can do to help yourself or your family member. We have patient education videos here > Sound Doctor
Patients can also check which service they should access with our useful guide below. Alternatively, more information is available on our Minor Illness pages
WHO CAN HELP?
WHAT TYPES OF PROBLEMS? WHY DO YOU FEEL UNWELL?
WHAT DO YOU DO?
HANGOVER, GRAZED KNEE, SORE THROAT, COUGH
KEEP YOUR MEDICINE CABINET WELL STOCKED. SEE NHS CHOICES ‘YOUR MEDICINE CABINET’ FOR ADVICE
DIARRHOEA, MINOR INFECTIONS, HEADACHE, BITES & STINGS
YOUR LOCAL PHARMACIST CAN HELP WITH LOTS OF EVERYDAY AILMENTS AND OFFERS GOOD ADVICE.
FEVERISH CHILDREN, VOMITING, EAR PAIN, FEELING UNWELL/ILL
YOUR GP CAN
OFFER URGENT APPOINTMENTS EACH DAY.
IF YOU NEED A GP OUT OF HOURS, CALL 111
UNWELL, UNSURE, CONFUSED? NEED HELP FAST?
GP SERVICES OUT OF HOURS
URGENTLY NEED A GP DURING THE EVENING OR AT THE WEEKEND
ACCIDENT & EMERGENCY
BLEEDING YOU CAN’T STOP,
STRUGGLING TO BREATHE
VISIT A&E AT LEICESTER ROYAL INFIRMARY OR CALL 999 FOR AN AMBULANCE
Changes to prescribing: Paracetamol and Gluten Free Products
West Leicestershire Clinical Commissioning Group (CCG) does not support the prescribing of paracetamol for treatment of mild to moderate short term pain and other common ailments in children and adults.
There are also changes to the provision of Gluten Free products on prescription. If you have been diagnosed with Coeliac Disease and/or Dermatitis Herpetiformis, you will now be able to have up to 8 units per month of gluten free bread and flour on prescription.
The prescribing of pasta, pizza bases, cereal and crisp breads is no longer recommended as these foods are now available from supermarkets at a similar cost to their gluten containing equivalents.
For more information please see the following Paracetamol Prescribing, Patient leaflet paracetamol, Prescribing of Gluten Free products , Gluten Q&A
Get Better Connected
Have we got all your up to date contact information? We can send you text and email messages/reminders if you would like us to. Please speak to our Reception team who will be able to help get your records updated.
Practice Appraisal 2016/2017
Our practice appraisal for 2016/2017 was conducted by West Leicestershire CCG.
Practice Appraisal March 2017
Practice Appraisal 2015/2016
Our Practice Appraisal 2015/2016 was conducted by West Leicestershire CCG.
Practice Appraisal January 2016.docx
Practice Appraisal 2014/2015
Our Practice Appraisal 2014/2015 was conducted by West Leicestershire CCG.
Click here to read the report.