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Help us to help you

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Trust & talk to our reception team! By telling them what your appointment is for, they can ensure you see the right clinician and reduce the number of wasted appointments

See the right person. Rising demand for appointments mean that these days there’s less ‘my GP’ and more ‘my healthcare team’. The receptionist knows the GP’s specialisms and so can help you to avoid wasting GP appointments – for example, by directing vaccinations to the travel clinic, and cholesterol checks to our healthcare assistant. It’s most useful to see the same GP on subsequent visits when you’re dealing with unresolved problems, or if you have multiple chronic illnesses.

Prioritise your symptoms. What’s the most important thing affecting your health right now? Share it right at the beginning so the GP can focus your consultation accordingly

Be specific. Include a summary of why you’re there in your first sentence. The GP doesn’t expect you to come with a diagnosis, but they do need to know your symptoms (think: ‘I’ve got a cough and a fever’, rather than ‘I think I might have a chest infection’). Tell the GP what you’re hoping and expecting from the consultation and if you’re worried you may have something serious.

Give a recap. If you’re at the surgery for a follow-up, give a 10-second précis of why you’re there and what’s happened previously.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website